Book Summary
“Delivering Happiness” dives deep into the story of Tony Hsieh and the rise of Zappos, an online shoe company. The book not only highlights the importance of corporate culture and customer service but also asserts that by focusing on the happiness of those around you, business success will follow.
Title, Author: Delivering Happiness by Tony Hsieh
Key Ideas or Arguments Presented
- Profits, Passion, and Purpose: It’s not enough just to chase profits. Passion and purpose drive long-term success and fulfillment.
- Culture is Everything: A company’s culture defines its identity. Invest in it and protect it.
- Delivering WOW Through Service: The key differentiator for Zappos was its exemplary customer service. This should be at the heart of every business.
- Happiness as a Business Model: Both employees and customers should feel happy. A positive and fulfilled workforce leads to delighted customers.
Chapter Titles or Main Sections
- Introduction: An insight into Hsieh’s personal life and his early ventures.
- Profits: How Zappos began and became profitable by focusing on delivering exceptional customer service.
- Profits and Passion: The Zappos’ journey continues with its focus on company culture.
- Profits, Passion, and Purpose: Zappos’ broader mission of delivering happiness to customers, employees, and the world.
- The Pipeline: Discusses the importance of having right people in the organization and ensuring their growth.
- Taking it to the Next Level: Scaling the business and ensuring the Zappos’ culture remains intact.
Key Takeaways or Conclusions
- Company culture is paramount and can be a competitive advantage.
- Delivering exceptional customer service can differentiate a business in a crowded market.
- Profit shouldn’t be the only focus; purpose and passion are crucial for long-term success.
- Happiness is a sustainable business model when it encompasses both employees and customers.
Author’s Background and Qualifications
Tony Hsieh was the CEO of Zappos, which was acquired by Amazon in a deal valued at $1.2 billion. Before Zappos, he co-founded an internet advertising network called LinkExchange which was sold to Microsoft for $265 million.
Comparison to Other Books on the Same Subject
While books like “Good to Great” by Jim Collins talk about how companies transform into industry leaders, “Delivering Happiness” is unique as it intricately ties happiness with business success. Most books focus on strategy or management techniques, but Hsieh’s work underscores the importance of culture and happiness.
Target Audience or Intended Readership
Business leaders, entrepreneurs, managers, and anyone interested in building a company culture centered around happiness and exceptional service.
Reception or Critical Response to the Book
“Delivering Happiness” was widely praised and landed on many bestseller lists, including The New York Times and Wall Street Journal. It was recognized for its fresh perspective on business and its emphasis on happiness as a core principle, rather than a byproduct of success.
Publisher and First Published Date
- Publisher: Business Plus
- First Published: June 7, 2010
Recommendations (Other Similar Books on the Same Topic)
- (Amazon) “Good to Great” by Jim Collins
- (Amazon) “The Culture Code” by Daniel Coyle
- (Amazon) “Drive” by Daniel H. Pink
Where to Buy
Final Thoughts
The essence of “Delivering Happiness” is that when businesses prioritize happiness, both in their internal culture and in serving their customers, success and profits will naturally follow.
